With exceptional customer service at the heart of LDeX’s datacentre and networking services offering, find out how our company puts the customer first
ANS means business with LDeX
ANS is an award-winning Managed Services and Cloud provider in the UK, delivering specialist Managed Infrastructure, Workspace and Protection Services that help our customers across the public and private sectors.
ANS employs a team of 200 across offices in Manchester and London. Each and every member is an expert and what they do and demonstrates a commitment to delivering outstanding customer service on a daily basis.
When looking to choose a data centre provider in London, we sought one which could not only deliver mission critical colocation and network connectivity services, but act as a business partner offering advice and support to our team when needed. Since becoming a customer at LDeX, the experienced senior management and technical team have been outstanding in offering remote hands and technical support to us on a 24x7x365 basis.
Paul Shannon, Managing Director of ANS Managed Services
LDeX has provided us with excellent mission critical data centre and network support services enabling us as a business to focus on enhancing our core offering in the market and expanding our customer base without having to worry about the back end.
Paul Shannon, Managing Director of ANS Managed Services
Challenge
Following numerous successful client wins, Managed Services and Cloud specialist ANS engaged with LDeX Group (London Data Exchange ltd) in August 2012 to provide robust data centre, connectivity and disaster recovery support.
With a growing and diverse customer base across the UK, the company sought a trusted high quality data centre operator with colocation space outside central London that could provide additional scalable capacity if needed as well as fibre connectivity to Cobra Court in Manchester. This allows ANS’ customers to securely rent anything from a basic rack to a fully managed computer infrastructure solution, minimising the chance of disruption to the business.
Timely execution on the delivery of a dedicated cage
Having viewed the site and met with the senior management team, ANS was particularly impressed by LDeX’s ability to execute on the delivery of a dedicated cage within a matter of days imperative to minimise time to market.
Inherited Teleport facility
Rob Garbutt and Paddy Doyle, owners of the LDeX Group, had inherited a teleport facility following the purchase of the facility giving instant access to fibre and satellite providers including Hotbird, EutelSat, SAS Astra, making connections instantaneous for ANS.
Industry accreditations
ANS was particularly impressed with the array of accreditations to the LDeX name, including ISO27001, ISO9001 and ISO50001, for information security management, quality management and energy performance, which are imperative for customer peace of mind.
Key factors in choosing LDeX as a colocation provider
Access to the north
The LDeX Group has a national network spanning London and Manchester, enabling ANS to connect its two data centre locations together over diverse fibre paths running both up the East and West of the UK, giving complete redundancy and peace of mind.
Over the last two years, LDeX has built up a strong business relationship with ANS in delivering mission critical data centre facilities that provide robust support to its cloud and hosting customers. to offer scalable and agile capabilities and infrastructure support required for customer demands from the LDeX1 facility based in Staples Corner.
Remote hands services and advice is available to ANS on a 24x7x365 basis, ensuring that critical systems are safe, secure and always available. This increases efficiencies and enables ANS’ customers to reach environmental-impact reduction targets where required.
Building a relationship
ANS didn’t want to use a faceless corporation - the company sought a data centre provider who they could build a relationship with and get in touch with at any time with any requirements or queries that it might have. LDeX was the ideal choice for ANS, with the founders bringing significant engineering, technical and operational experience to the table and not to mention a deep understanding of datacentres and networks.
The combined experience of LDeX’s Senior Management Team meant that the business had the knowledge and understanding to meet the needs of a demanding yet thriving tech industry, reassuring ANS that they would benefit from a high level of service along with product/services that were fit for purpose and technical staff available 24x7x365.
As a result of choosing LDeX as a data centre colocation and network services provider, ANS has experienced a number of key customer wins which have been dependent on ANS having a robust data centre facility outside of the centre of London. ANS believes that LDeX has been essential in allowing the organisation to build a robust Managed Service proposition.
LDeX also provides ANS with a mission critical disaster recovery location for its northern based customers based in Manchester and a production location for its Southern based customers.
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